Contact & FAQ

How to reach us, what we can help with, and what to do when something can't wait.

If an animal needs help right now

Bentley's Playhouse is a small rescue, not an emergency service or animal control agency. Please don't wait on a message to us.

  • Animal cruelty happening now, or danger to people: call 911.
  • Stray, injured or loose dog in Miami-Dade: Animal Services, 311 or 305-468-5900.
  • Dog on an expressway: Florida Highway Patrol, *347 from a mobile phone.
  • Possible poisoning: ASPCA Animal Poison Control, (888) 426-4435 (a fee may apply).
  • Injured or very sick: call the nearest emergency veterinary hospital before you go.

Full emergency steps

Reach us

We're a small, volunteer-powered rescue. We read messages when we can, but we can't monitor them around the clock or promise a response time.

Intake

Our capacity changes from week to week, and we can't promise intake. Please talk with us before bringing or leaving any animal with us.

Send a message

This form isn't connected yet, so it can't send messages. Until it is, please email us at bentleysplayhouseorg@gmail.com or reach us by Instagram direct message.

Please don't include a home address or financial details. If an animal is hurt or in danger, don't wait for us: use the emergency steps.

Frequently asked questions

Are you a shelter or animal control?

No. Bentley's Playhouse is a small Miami-based rescue. Public shelters and animal control, like Miami-Dade Animal Services, handle strays, lost and found reports and emergencies.

I found a dog. Can you take it?

We can't promise intake. Our space changes week to week. Please start with I found a dog: get the dog scanned and report it to Animal Services, which is required in Miami-Dade. Then contact us with photos, the location and what you've done so far, and we'll tell you honestly what we can do.

Can you help pay for my dog's vet care?

We can't offer funding for vet care. These options may help: affordable vet care in Miami, RedRover Relief and Pet Help Finder.

How do I adopt one of your dogs?

Start with our adoption application. If it's approved, we'll call for a short phone screening, then a home safety inspection, a background check and vetting, and finally the adoption contract. See Adopt & Foster for the full steps. Our current dogs are listed on RescueMe and Instagram.

Do you answer messages around the clock?

No. We're a small team and we reply when we can. If an animal is hurt or in danger, please use the emergency steps instead of waiting for us.

Are donations tax-deductible?

We'll publish our legal and tax information on the Donate page once it's confirmed. Until then, please don't assume a gift is tax-deductible.

Is the site available in Spanish?

Not yet. A full Spanish version is planned, so that guides, forms and checklists are all properly translated.